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Understand Your Rights and Our Obligations

These legal terms govern how your account with xr66 works, how your data is handled, and what conditions apply to using this platform — depending on your local law and the eligible regions we serve.

Account Terms & ConditionsPrivacy and Data PolicybKash, Nagad, Rocket Wallet UseEligibility by Region and Local LawContact and Dispute Paths
xr66 Understand Your Rights and Our Obligations
LEGAL CONTACT PATHS

Reach Us About a Policy or Account Question

If you need to raise a legal question, request a data review, or dispute an account decision, our support team handles these through dedicated channels. Policy-related queries are escalated beyond standard account help, so use the correct contact path to avoid delays. All legal requests are logged with a reference number you can track.

Team online

Live Chat Support

Open the chat widget from your account dashboard to raise a legal query. Our support team will log and escalate policy-related requests with a tracking reference.

Email Legal Team

Send your detailed legal request or data enquiry by email. Include your registered account ID and the specific policy area so we can route your case to the right team promptly.

Account Help Centre

The help centre inside your account covers common policy questions on data retention, wallet verification, and regional eligibility. Start there before escalating to a direct contact.

HOW WE HANDLE YOUR DATA

Account Security, Data and Your Control Over Both

We collect only the data needed to operate your account, verify your identity, and process transactions via bKash, Nagad, or Rocket. No data is shared with third parties for marketing without your consent. You can request a copy of your stored data or ask us to delete non-essential records by contacting support through the email channel. Account security is enforced through OTP verification at login and when processing withdrawal requests.

Data Retention Policy We keep account and transaction records for the period required by our operating conditions. When that period ends, inactive account data is securely removed from our systems.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated. You can manage cookie preferences from your browser settings at any time.
Wallet Verification Steps When a bKash, Nagad, or Rocket number is linked to your account, we verify ownership before processing a withdrawal. This protects you against unauthorised transfers out of your wallet.
Request Changes to Your Account To update stored personal details or request data correction, contact us via email with your account ID. Changes to registered wallet numbers require a re-verification step before taking effect.

Common Questions About Terms, Data and Eligibility

These are the questions we hear most from account holders in Bangladesh about how our legal terms work in practice — covering data rights, wallet rules, regional access, and how to challenge a decision.

Access and eligibility depend on your local laws and the regions we can serve. You are responsible for checking whether using this platform is permitted under your local jurisdiction before opening an account.

We collect your registration details, device information, and payment records from bKash, Nagad, or Rocket transactions. This data is used only for account operation, verification, and fraud prevention — not passed to third-party marketers.

Yes. Contact our support team via the email channel with your account ID and request type. We will delete non-essential records within the timeframe our policy allows, retaining only what our operating conditions legally require us to keep.

Any remaining balance linked to your bKash, Nagad, or Rocket wallet at the time of closure enters our account-resolution process. Contact support with your account reference to initiate a balance review and refund request.

Raise your dispute through the email legal contact path, including your account ID and a clear description of the decision. All disputes receive a tracking reference and are reviewed by a team member outside standard account support.

We update our terms when operating conditions change. The version on this page is always current. Continued use of the platform after an update constitutes acceptance of the revised terms — check this page periodically to stay informed.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.