What Information We Collect and Why
We collect the information you give us when you register: your name, email address, phone number, and the payment method you choose — whether that is bKash, Nagad, or Rocket. When you make a deposit or request a withdrawal, your mobile wallet number and transaction reference
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are logged so we can match and verify that payment against your account. We do not store your bKash PIN, Nagad PIN, or Rocket PIN at any point — those stay between you and your wallet app. We also collect device data automatically: your IP address,
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browser type, and session timestamps. This helps us detect unusual login attempts and protect your account from unauthorised access. If you contact our support team, we keep a record of that conversation so we can follow up accurately. We do not sell your personal information to
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third parties. We may share data with payment processors or identity verification services only where it is required to complete a transaction or meet a legal obligation in your eligible region. Your data is retained for as long as your account is active, or as long
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as required under applicable law. You can request a copy of everything we hold on you at any time.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.